FAQ (FREQUENTLY ASKED QUESTIONS)

Last Updated: November 13, 2025

Below are answers to the most commonly asked questions regarding digital products, licensing, and store policies.

1. Are these digital or physical products?

All items in this store are digital downloads only.

No physical products will be shipped.

2. Do you offer refunds or exchanges?

No. Due to the nature of digital files, all sales are final.

Please review product descriptions carefully before purchasing.

3. When will I receive my files?

Your files will be available for immediate download after checkout.

You will also receive a confirmation email with your downloaded link.

4. Can I use your designs to make items to sell?

Yes. You may create physical finished products to sell, such as journals, shirts, mugs, or printed goods. This is allowed under the store’s non-exclusive license (please read this section to get more understanding).

5. Can I resell or share the digital files?

No. You may not resell, share, distribute, or give away the digital files in any form.

6. Can I upload your designs to Print-on-Demand sites?

You may NOT upload the raw design files.

If using POD services, you must upload only your own completed finished product design, not the raw file purchased from this shop.

7. What if I accidentally buy the same product twice?

Contact us with your order details. Duplicate purchases may be reviewed on a case-by-case basis.

8. What if my files won’t download or open?

Please contact us. We will help troubleshoot the issue and ensure you receive the correct files.

9. Do you take custom design requests?

Custom work may be available on a limited basis. Please inquire through the contact page.

10. How do I contact you?

Use the contact form on our Payhip shop page.

All inquiries will be answered in a timely manner.